The IT community is very small in San Diego. Go to any user group and guaranteed you’re connected to someone through a colleague. Many IT beginners show up looking to interact with other techies and engineers, hungry for information and knowledge.
Some ask for tips on getting their foot into network engineering, security, etc. My tips aren’t very technical at all but they will get you far. Below are my top 7 tips for IT beginners.
Over the course of my IT career I have learned that being soft spoken doesn’t give you much of an advantage. You may come across as not knowing what the solution is, scared, not friendly, or just shy. Either way, people tend to go around you.
When I first started I was afraid to walk up to people to discuss their IT challenges. I spoke very softly. I failed to portray any sense of confidence in what I was doing. Clients can quickly lose trust in your decisions.
Overcome any fears of being shy. Speak up a little bit louder so you are heard. Sound confident when communicating. Be prepared to answer the “Why?” questions. This involves understanding the technology you are troubleshooting or explaining. Knowing as much as possible helps boost your confidence. My confidence has been deflated a couple of times because I simply did not have enough information to back my responses.
Lastly, don’t be afraid to say “I don’t know.” There is a lot involved with technology and no one knows it all. I wouldn’t leaving it hanging at “I don’t know” but you should follow that sentence with something along the lines of “I will find out and get back to you tomorrow, is that okay?”